How Does Basic Buyer Protection Work?

1. Contact

Open communication with the seller to discuss your problem or contact our customer service team.

2. Open a dispute

If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days of the completion of your order.

3 .Get Samaju involved

Most sellers will respond to your claim quickly, however if you are not satisfied with the result you can escalate your dispute.